How our mother tongue shapes our emotional expression
Learning the mother (of father) tongue plugs a child into the wide spectrum of emotions, expressions and engagements — a spectrum richly colored by experiences and feelings across generations.
Rise of the Human-Centered Design
We are now at an inflection in the digital evolution, and for design to be really impactful, it has to step out from the realm of designers. Which brings up the question: what would designer do, if everybody is a designer.
How can a designer respond to climate change
So, how can a product designer or UI/UX designer or any other kind of designer become part of the solution for climate change? What can a designer do to influence or impact climate change, even if in a small way?
Why financial & banking sectors need human touch more than others: Part 2
30 March 2022. Financial institutions should ensure digital touch points are designed as conversations – real and human. This will earn them trust, and also inspire pride in their employees.
Evolution of human digital needs
15 March 2022. The pandemic accelerated digital adoption. The need to be digitally astute and accessible now cuts across sectors. Unfortunately, the war threatens to undo the progress. It is a threat that could stall the humanising of digital with the conflict pushing a dehumanising narrative in multiple dimensions.
How human is your organisation
20 February 2022. Business performance and revenue are no longer the only parameters on which business is measured. What was earlier considered pure human attributes are now parameters on which organisations are judged.
Why financial & banking sectors need human touch more than others: Part I
3 February 2022. To achieve growth in the post-pandemic world, BFSI sector companies need to respond to customers’ emotional needs like hope and trust
How Cafe Coffee Day designed a conversation culture in India
9 November 2021. Cafe Coffee Day spawned a popular culture in India, of people bonding over non-alcoholic beverages. Design was at its center.
What I learnt about CX at my Abbu’s (father’s) shop
8 November 2021. My father built an optical shop in the busiest business district of Calcutta. That was my first real-world design school.